AfriRoute CPaaS Platform

Africa's Leading Communications Platform as a Service

AfriRoute is an enterprise-grade CPaaS platform enabling businesses to communicate with customers across Africa through SMS, WhatsApp, Voice, Email, USSD, and more. Now including Call Center, Payments, and Identity Verification.

🚀 What Can You Build?

Customer Notifications - Order updates, delivery tracking, appointment reminders
Marketing Campaigns - Promotional SMS, WhatsApp broadcasts, voice calls
Authentication - OTP, 2FA, phone verification, and identity checks
Contact Center - Full-featured call center with IVR, agent routing, analytics
Payment Solutions - Mobile money, payouts, billing, invoicing
Identity Verification - ID scanning, face match, liveness detection, fraud prevention

🌍 Platform Capabilities

Communications

SMS - 54+ African countries, local sender IDs, delivery tracking
WhatsApp Business - Templates, media, interactive buttons, webhooks
Voice - Inbound/outbound calls, IVR, recording, conferencing
Email - Transactional emails, templates, tracking, bounce handling
USSD - Interactive USSD sessions, menu building

Call Center

Omnichannel - Voice, SMS, WhatsApp, Email in unified agent inbox
IVR Builder - Visual IVR designer with text-to-speech
Agent Tools - Real-time dashboard, call scripts, warm transfer, conferencing
Queue Management - Skills-based routing, priority queues, overflow handling
Supervisor Tools - Live monitoring, whisper/barge, call recording, analytics

Payments

Mobile Money - Telebirr, M-Pesa, MTN MoMo, Airtel Money, Orange Money
Payouts - Send money to merchants, bulk disbursements
Billing Engine - Usage-based billing, wallet management, invoicing
Fraud Prevention - Real-time fraud scoring, velocity checks, risk rules

Identity Verification

ID Document Scanning - Passport, national ID, driver's license
Face Matching - Selfie to ID photo comparison (98%+ accuracy)
Liveness Detection - Active/passive liveness, anti-spoofing
Phone Ownership - SIM verification, carrier lookup, risk scoring
Risk Scoring - Device fingerprinting, geo-risk, behavior analysis

⚡ Quick Start

1. Get Your API Keys

# Sign up at www.afriroute.ai/auth/register
# Navigate to Settings → API Keys
# Generate production and sandbox keys

2. Send Your First SMS

Node.js
const axios = require('axios');

const response = await axios.post('https://api.afriroute.ai/api/v1/sms/send', {
  to: '+251911111111',
  from: 'AFRIROUTE',
  text: 'Hello from AfriRoute!'
}, {
  headers: { 'Authorization': 'Bearer $AFRIROUTE_API_KEY' }
});

console.log(response.data);

Python
import requests

response = requests.post('https://api.afriroute.ai/api/v1/sms/send',
    json={
        'to': '+251911111111',
        'from': 'AFRIROUTE',
        'text': 'Hello from AfriRoute!'
    },
    headers={'Authorization': 'Bearer $AFRIROUTE_API_KEY'}
)

print(response.json())

C#
using System.Net.Http;

var client = new HttpClient();
client.DefaultRequestHeaders.Add("Authorization", "Bearer $AFRIROUTE_API_KEY");

var content = new StringContent(
    @"{""to"":""+251911111111"",""from"":""AFRIROUTE"",""text"":""Hello from AfriRoute!""}",
    System.Text.Encoding.UTF8,
    "application/json"
);

var response = await client.PostAsync("https://api.afriroute.ai/api/v1/sms/send", content);
Console.WriteLine(await response.Content.ReadAsStringAsync());

Go
package main

import (
    "bytes"
    "encoding/json"
    "net/http"
)

func main() {
    payload := map[string]string{
        "to":   "+251911111111",
        "from": "AFRIROUTE",
        "text": "Hello from AfriRoute!",
    }

    jsonData, _ := json.Marshal(payload)
    req, _ := http.NewRequest("POST", "https://api.afriroute.ai/api/v1/sms/send", bytes.NewBuffer(jsonData))
    req.Header.Set("Authorization", "Bearer $AFRIROUTE_API_KEY")
    req.Header.Set("Content-Type", "application/json")

    client := &http.Client{}
    resp, _ := client.Do(req)
    defer resp.Body.Close()
}

3. Setup a Call Center Agent

Agent Login API
const response = await axios.post('https://api.afriroute.ai/api/v1/voice/agent/login', {
  agent_id: 'agent_12345',
  extension: '101',
  skills: ['billing', 'support'],
  status: 'available'
}, {
  headers: { 'Authorization': 'Bearer $AFRIROUTE_API_KEY' }
});

4. Process a Payment

Mobile Money Payment
response = requests.post('https://api.afriroute.ai/api/v1/payments/mobile/initiate',
    json={
        'amount': 500,
        'currency': 'ETB',
        'phone_number': '+251911000000',
        'provider': 'telebirr',
        'callback_url': 'https://yourapp.com/payment-callback'
    },
    headers={'Authorization': 'Bearer $AFRIROUTE_API_KEY'}
)

5. Verify an Identity

ID Verification
response = requests.post('https://api.afriroute.ai/api/v1/identity/verify-id',
    json={
        'document_type': 'national_id',
        'image_front': 'base64_encoded_image',
        'image_selfie': 'base64_encoded_selfie',
        'callback_url': 'https://yourapp.com/identity-callback'
    },
    headers={'Authorization': 'Bearer $AFRIROUTE_API_KEY'}
)

# Response
{
    "status": "verified",
    "confidence": 98.2,
    "risk_score": 3,
    "face_match": true,
    "document_authentic": true
}

📚 Core Concepts

Base URLs

Environment	URL
Production	`https://api.afriroute.ai`
Sandbox	`https://sandbox.api.afriroute.ai`

Authentication

AfriRoute supports two authentication methods:

API Key (recommended for server-to-server)
```
Authorization: Bearer $AFRIROUTE_API_KEY
```
JWT Token (recommended for frontend applications)
```
Authorization: Bearer your_jwt_token
```

Learn more about authentication →

Rate Limits

Plan	Requests/Second	Daily Limit
Sandbox	5	1,000
Starter	10	10,000
Growth	50	100,000
Enterprise	Custom	Unlimited

🔥 Key Features

Enterprise-Grade Infrastructure

99.95% SLA uptime guarantee
Multi-region redundancy (East, West, Southern Africa)
Auto-scaling capabilities
Real-time failover

Developer Experience

RESTful API design
Comprehensive SDKs (JavaScript, Python, C#, Go, PHP, Java)
Webhook support for all events
Detailed error messages with fix suggestions
Sandbox environment with magic test numbers

Security & Compliance

ISO 27001 certified
GDPR compliant
SOC 2 Type II
End-to-end encryption
PCI DSS Level 1 (for payments)
Biometric data encryption (for identity)

Analytics & Monitoring

Real-time delivery tracking
Cost analysis per country
Conversion rate optimization
Call center performance metrics
Payment analytics dashboard
Identity verification audit logs

🌍 Coverage

54+ African Countries

Region	Countries	SMS	Voice	WhatsApp	Call Center	Payments
East Africa	Ethiopia, Kenya, Tanzania, Uganda, Rwanda	✅	✅	✅	✅	✅
West Africa	Nigeria, Ghana, Senegal, Côte d'Ivoire	✅	✅	✅	✅	✅
Southern Africa	South Africa, Botswana, Zambia, Zimbabwe	✅	✅	✅	✅	✅
North Africa	Egypt, Morocco, Tunisia, Algeria	✅	✅	✅	🔜	🔜

View complete coverage →

🎯 Popular Use Cases

Banking & Finance

Transaction alerts
OTP authentication with identity verification
Account notifications
Payment confirmations via SMS + mobile money
Customer support call center

E-commerce

Order confirmations
Delivery tracking
Marketing campaigns
Payment processing
Customer service center

Healthcare

Appointment reminders
Test results notifications
Emergency alerts
Telemedicine voice consultations
Patient identity verification

Logistics

Delivery updates
Driver communication
Customer notifications
Fleet management voice calls

Explore all use cases →

🚀 Next Steps

📖 Quick Start Guide

Get up and running in 5 minutes

Start Building →

🔌 API Reference

Explore all endpoints and parameters

View API Docs →

💻 SDKs

Use our official libraries

Browse SDKs →

📚 Tutorials

Step-by-step integration guides

View Tutorials →

📞 Call Center

Setup your contact center

Learn More →

💳 Payments

Integrate mobile money payments

Get Started →

🔐 Identity Verification

Verify user identities securely

Explore →

💬 Support

Get help from our team

🆘 Need Help?

Documentation: You're reading it!
API Status: docs status page
Support Email: [email protected]
Support: Contact support
Support: Support.com/afriroute

Ready to start? Create your free account →

🚀 What Can You Build?​

🌍 Platform Capabilities​

Communications​

Call Center​

Payments​

Identity Verification​

⚡ Quick Start​

1. Get Your API Keys​

2. Send Your First SMS​

3. Setup a Call Center Agent​

4. Process a Payment​

5. Verify an Identity​

📚 Core Concepts​

Base URLs​

Authentication​

Rate Limits​

🔥 Key Features​

Enterprise-Grade Infrastructure​

Developer Experience​

Security & Compliance​

Analytics & Monitoring​

🌍 Coverage​

🎯 Popular Use Cases​

Banking & Finance​

E-commerce​

Healthcare​

Logistics​

🚀 Next Steps​