📄️ Customer Notifications
Transactional notifications — order confirmations, shipping updates, appointment reminders, delivery alerts — are the highest-value messages you send. They are expected, opened almost universally, and directly reduce support load. This guide shows how to implement reliable customer notifications across Africa with AfriRoute.
📄️ Marketing Campaigns
Run targeted SMS and WhatsApp campaigns to drive sales, re-engagement, and awareness — while staying compliant with consent and quiet-hour rules across African markets. This guide walks through a full promotional campaign with segmentation, personalization, opt-out handling, and analytics.
📄️ Banking & Financial Alerts
Financial institutions across Africa rely on SMS for transaction alerts, balance notifications, and fraud warnings — often as the primary channel, since SMS reaches feature phones and works without data. This guide shows how to deliver fast, secure, compliant banking alerts with AfriRoute.
📄️ Customer Support
Meet customers on the channels they already use. AfriRoute lets you run omnichannel support — two-way SMS, WhatsApp, and voice — through a single API, so a conversation that starts as an SMS reply can escalate to a WhatsApp thread or a callback without losing context. This guide shows how to build it.
📄️ Identity Verification (KYC)
Verifying who your users are is a regulatory requirement for fintechs, banks, and any business handling payments in Africa. AfriRoute combines phone-based OTP verification with document and biometric checks so you can onboard customers remotely while satisfying KYC and AML obligations. This guide walks through a complete onboarding flow.
📄️ Payment Confirmations
A payment isn't truly complete until the customer knows it succeeded. Automated payment confirmations — sent the instant a mobile money or card transaction settles — reduce disputes, build trust, and cut "did my payment go through?" support tickets. This guide shows how to send receipts over SMS, WhatsApp, and email using AfriRoute, driven by payment webhooks.