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System Status

🟢 All Systems Operational​

Last Updated: 2025-12-10 12:30 UTC

Current Status​

ServiceStatusUptimeResponse Time
SMS API🟢 Operational99.98%45ms
WhatsApp API🟢 Operational99.95%120ms
Email API🟢 Operational99.97%89ms
Voice API🟢 Operational99.92%156ms
USSD API🟢 Operational99.94%201ms
Payments API🟢 Operational99.96%134ms
Dashboard🟢 Operational99.99%78ms
Webhooks🟢 Operational99.95%92ms

Status Indicators​

  • 🟢 Operational: Service is running normally
  • 🟡 Degraded Performance: Service is slower than usual
  • 🟠 Partial Outage: Some features may be unavailable
  • 🔴 Major Outage: Service is down
  • 🔵 Maintenance: Scheduled maintenance in progress

Regional Status​

East Africa​

CountrySMSWhatsAppVoiceStatus
🇪🇹 Ethiopia🟢🟢🟢Operational
🇰🇪 Kenya🟢🟢🟢Operational
🇹🇿 Tanzania🟢🟢🟢Operational
🇺🇬 Uganda🟢🟢🟢Operational
🇷🇼 Rwanda🟢🟢🟢Operational

West Africa​

CountrySMSWhatsAppVoiceStatus
🇳🇬 Nigeria🟢🟢🟢Operational
🇬🇭 Ghana🟢🟢🟢Operational
🇸🇳 Senegal🟢🟢🟢Operational
🇨🇮 Côte d'Ivoire🟢🟢🟢Operational
🇧🇫 Burkina Faso🟢🟢🟡Minor delays

Southern Africa​

CountrySMSWhatsAppVoiceStatus
🇿🇦 South Africa🟢🟢🟢Operational
🇿🇼 Zimbabwe🟢🟢🟢Operational
🇿🇲 Zambia🟢🟢🟢Operational
🇲🇼 Malawi🟢🟢🟢Operational
🇲🇿 Mozambique🟢🟢🟢Operational

Performance Metrics (Last 24 Hours)​

API Performance​

Average Response Time: 98ms
95th Percentile: 245ms
99th Percentile: 512ms
Success Rate: 99.97%

Message Delivery​

SMS Delivery Rate: 98.5%
WhatsApp Delivery Rate: 99.2%
Email Delivery Rate: 97.8%
Average Delivery Time: 3.2s

System Load​

API Requests: 125M requests/day
Messages Sent: 45M messages/day
Peak TPS: 15,000 req/sec
Current Load: 42% capacity

Scheduled Maintenance​

Upcoming Maintenance Windows​

Database Upgrade​

  • Date: 2025-12-15
  • Time: 02:00 - 04:00 UTC (Sunday)
  • Duration: 2 hours
  • Impact: No impact (rolling upgrade)
  • Affected Services: None

Network Infrastructure Update​

  • Date: 2025-12-20
  • Time: 03:00 - 05:00 UTC (Friday)
  • Duration: 2 hours
  • Impact: Possible minor latency increase
  • Affected Services: All APIs

Recent Incidents​

Resolved Incidents​

SMS Delivery Delays - Ethiopia​

  • Date: 2025-12-08
  • Duration: 45 minutes
  • Impact: SMS delivery delayed by 5-10 minutes
  • Root Cause: Operator network congestion
  • Resolution: Automatic failover to backup route
  • Status: ✅ Resolved

API Rate Limiting Issues​

  • Date: 2025-12-05
  • Duration: 15 minutes
  • Impact: Some API requests received 429 errors
  • Root Cause: Configuration error during deployment
  • Resolution: Configuration rolled back
  • Status: ✅ Resolved

Historical Uptime​

Last 30 Days​

ServiceUptimeIncidents
SMS API99.98%1
WhatsApp API99.95%0
Email API99.97%0
Voice API99.92%2
USSD API99.94%0
Payments API99.96%0
Dashboard99.99%0

Last 90 Days​

Overall Platform Uptime: 99.96%

December 2025:  99.98%
November 2025:  99.95%
October 2025:   99.94%

Monitoring & Alerts​

Real-Time Monitoring​

We monitor our services 24/7 using:

  • Synthetic monitoring from 15+ locations worldwide
  • Real user monitoring (RUM)
  • Application performance monitoring (APM)
  • Infrastructure monitoring
  • Log aggregation and analysis

Alert Channels​

Get notified of incidents:

  • Status Page: docs status page
  • Email: Subscribe for updates
  • SMS: Critical incidents only
  • Slack: Integration available
  • Webhooks: Custom integrations

Service Level Agreement (SLA)​

Enterprise SLA Commitments​

MetricTargetMeasurement
API Uptime99.95%Monthly
SMS Delivery98% within 30s95th percentile
WhatsApp Delivery99% within 60s95th percentile
Email Delivery97% within 5min95th percentile
Support Response< 1 hourBusiness hours

SLA Credits​

If we don't meet our SLA:

  • 99.95% - 99%: 10% credit
  • 99% - 98%: 25% credit
  • < 98%: 50% credit

View complete SLA terms →

Infrastructure​

Data Centers​

RegionLocationServicesStatus
PrimaryAWS eu-west-1 (Ireland)All Services🟢 Active
SecondaryAWS af-south-1 (Cape Town)All Services🟢 Active
TertiaryAzure West EuropeBackup🟢 Standby

Network Providers​

  • AWS Global Accelerator
  • Cloudflare CDN
  • Direct operator connections (54+ operators)
  • Redundant internet connectivity

API Status Endpoints​

Check service status programmatically:

Get Overall Status​

curl https://api.afriroute.ai/api/v1/status

Response:

{
  "status": "operational",
  "timestamp": "2025-12-10T12:30:00Z",
  "services": {
    "sms": "operational",
    "whatsapp": "operational",
    "email": "operational",
    "voice": "operational",
    "ussd": "operational",
    "payments": "operational"
  },
  "uptime": {
    "last_24h": 100.0,
    "last_7d": 99.98,
    "last_30d": 99.96
  }
}

Get Service-Specific Status​

curl https://api.afriroute.ai/api/v1/status/sms

Subscribe to Updates​

Email Notifications​

Subscribe to receive status updates:

  1. Visit docs status page
  2. Click "Subscribe to Updates"
  3. Enter your email
  4. Choose notification preferences:
    • All incidents
    • Major incidents only
    • Scheduled maintenance

Webhook Notifications​

Configure webhook endpoints to receive status updates:

curl -X POST https://api.afriroute.ai/api/v1/status/webhooks \
  -H "Authorization: Bearer $AFRIROUTE_API_KEY" \
  -d '{
    "url": "https://yourapp.com/status-webhook",
    "events": ["incident.created", "incident.resolved", "maintenance.scheduled"]
  }'

Webhook Payload:

{
  "event": "incident.created",
  "timestamp": "2025-12-10T12:30:00Z",
  "incident": {
    "id": "inc_123",
    "title": "SMS delivery delays in Nigeria",
    "status": "investigating",
    "impact": "minor",
    "services": ["sms"],
    "regions": ["NG"]
  }
}

Troubleshooting​

If You're Experiencing Issues​

  1. Check This Page: Verify if there's a known incident
  2. Check Regional Status: Verify your target country/region
  3. Test Sandbox: Try the same request in sandbox
  4. Check API Status: Use the status endpoints
  5. Contact Support: [email protected]

Debug Information to Provide​

When contacting support about issues:

  • Request ID (found in response headers)
  • Timestamp of the issue
  • Affected phone numbers/destinations
  • Error messages received
  • Expected vs actual behavior

Contact​

Report an Incident​

Status Updates​

🔄 Auto-refresh: This page automatically refreshes every 60 seconds.

📱 Mobile App: Download our status mobile app for iOS and Android.

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